I am frequently asked when it comes to dental implants and All On 4 dental implants, what’s the difference between Willow Pass Dental Care and Clear Choice?

I will answer that question.

Before I do, my objective is to provide a sincere answer, and not tear down Clear Choice or any other national dental implant or dentistry chain.

My goal is to give a response based on my own experiences, patient feedback, and other prosthodontists that I respect.

“Staff are very friendly. I’ll always recommend this place. We have been a customer (me and my family) since 2014.” — Cristina D. – 5-Star Review

“Great environment and reception!” — Bryan K. – 5-Star Review

“Friendly, professional, and equipped with state of the art technology.” — Pamela R. – 5-Star Review

“It never feels like a dentist visit. Everyone is AWESOME!” — Craig R. – 5-Star Review

“They treat you like family — very helpful and understanding.” — Avelino D. – 5-Star Review

“My experiences have been positive in every way, from entrance to departure. The team is pleasant, caring and accommodating.” — Constance M. – 5-Star Review

“Excellent experience as usual. The office is clean and professional in appearance. Lobby support staff very professional, immediately greeted me when I entered and knew my name.” — Paul R – 5-Star Review

“LOVE, LOVE, LOVE their customer service and the work they do!!” – Anisha D – 5-Star Review

“I got in quickly on a referral from my prosthodontist in southern California. The staff was friendly and efficient and my somewhat sophisticated prosthodontic repair problem was solved within a couple of hours. Dr. Khazaie knows his craft and has a lab on-site. I will go back and send others.” – Joyce T. – 5-Star Review

“I had a time issue, and a need for serious work quickly. Not only did they get me in the same day I called, it appears that the work will be completed before I need to leave for a wedding out of the country. These people REALLY care about you, your comfort, and your appearance. Dr. Reza and his staff are the best.” – Paula F. – 5-Star Review

In addition to making you feel part of our family, we are also part of the fabric of Concord. We invest in the local Concord community and surrounding areas. We also strive to make a difference around the world like our recent mission with Kids International Dental Services.

Our goal is to make a difference. And like family, you can trust you will find us here today and 20 years from now.

Many national chains recruit and train doctors and staff who are not as invested in the community. They may or may not be there for you and your family in the future.

• “They definitely hurt my mouth and life. I have letters from doctors noting the detrimental effect of this process of living with ill-fitting teeth.” — Pissedconsumer.com – EnchantingLionfish893
• “Clear Choice is all hype. Bait and switch tactics are utilized… also setting up financing, then taking the money and NOT do the work. Choosing a lawyer this week, stay away, or you’ll pay big time.”
• “I was told my “temporary” teeth would last 2 years … they didn’t last 2 months.”
• “Over a year ago now, I paid $40,000 to begin the process of getting dental implants. The commercials state that they will do the whole procedure of pulling teeth and putting in the implants in one day. I was told that due to some health issues, I may have to wait a few weeks after having my teeth pulled before they could do the implants. I had to wait MUCH longer. I was without teeth for over a year! Now that I have implants in, I have had the implants break at least three times, some with no obvious cause, and some when eating food (that Clear Choice said it was fine to eat with the implants) that should not have caused any damage. Every time there was a break, it took several days to even get an appointment to assess the damaged implants, and sometimes I had to wait after that to get any repairs done. The most recent break was a few days ago. At least 4 of my implants cracked and fell out all the way down to the gumline. This has made it nearly impossible for me to eat, and is painful due to sharp pieces left where the implants once were. Now, after reporting the damage to Clear Choice, they are too busy and haven’t even set up an appointment to get them fixed yet. I am sitting here at home, just waiting and hoping that they can find an appointment for me soon, but it doesn’t sound likely.” – Complaint filed with Better Business Bureau

A former Clear Choice employee gave this advice to a new employee just starting: “She told me that I should not share any information about myself, told me to always say I’m doing great when someone asks, document everything via email, and trust no one.” This new employee stayed only 18 months and thanked her for the advice. That new employee said, “Gossip was rampant, usually whisper campaigns designed to bring down some poor schmuck who angered the wrong person. There was an oppression in the office that’s hard to describe, but I felt it on my first day and every day after.” — Source: Glassdoor

I am sure this is not the case at every Clear Choice location.

But it’s also not just one needle in a haystack.

One Clear Choice employee recently said on Glassdoor, “Worst company culture I’ve ever worked in!”

There are other examples you can easily find on the internet. Again, I’m not bashing Clear Choice, and I realize there are likely disgruntled employees at every company. I’m just saying read their reviews, and read my reviews. You will get the idea of the culture and leadership of a company.